Agreement and seller identity
These terms govern use of the Elite Security Direct storefront and dealer program and purchases or services provided by Elite Security Installation LLC d/b/a Elite Security Direct, a West Virginia limited liability company. Elite Security Direct is the customer-facing trade name; Elite Security Installation LLC is the legal seller and contracting entity. By using an account, submitting an order, or purchasing, you agree to the terms presented at that time.
Eligibility and authority
You must be at least 18 years old or the age of majority where you live and have legal capacity to enter a contract. If you use the storefront for a company or other organization, you represent that you have authority to bind it. The storefront is intended for customers in the United States unless Elite agrees otherwise in writing.
Catalog, system plans, and order acceptance
Catalog content is provided for product evaluation. Availability, final configuration, taxes, shipping, and the total price are presented or confirmed before payment or order acceptance. A shopping cart or saved system plan is not an accepted order. Custom cable remains subject to confirmed measurements and pricing. We may decline or cancel an order for availability, payment, legal, compliance, fraud-prevention, or product-information reasons and will provide any refund required by law.
Accounts and dealer access
- Provide accurate information and protect access to your account.
- Dealer purchasing requires approval and may require business, resale, tax, or licensing verification.
- You are responsible for activity performed through your account unless promptly reported as unauthorized.
- We may suspend access reasonably necessary to protect customers, the business, or the site.
Optional marketing communications and customer offer
Newsletter signup and the marketing checkbox at checkout are optional and are not conditions of purchase. A customer who opts in may receive saved-cart reminders, educational content, product updates, offers, and referral information and may unsubscribe at any time. The continuing ELITE10 offer provides 10% off eligible storefront merchandise before tax when used through a customer account bearing the same confirmed subscriber email. It excludes approved dealer pricing, services, custom quotes, tax, shipping, and expressly excluded products; it may combine with another merchandise promotion only when the checkout displays the combined reduction. Unsubscribing ends future ELITE10 eligibility but does not prevent purchases at the otherwise applicable price. Transactional communications needed for an order, account, warranty, or dealer decision are not marketing messages.
Installation and system responsibility
Unless a written agreement says otherwise, the customer is responsible for physical installation, safe mounting, lawful camera placement, network access, power, measurements, permits, and compliance with surveillance, privacy, employment, building, electrical, and other applicable laws. Remote programming begins only after compatible equipment is installed, powered, and online.
Automated customer-care assistant
The automated assistant provides general catalog and policy information for convenience and may be inaccurate or incomplete. Manufacturer specification PDFs, written order terms, and communications from an authorized Elite representative control. The assistant cannot approve returns or warranty claims, access private orders, change accounts, accept payment information, or provide legal advice.
Remote programming and training
Remote programming and live training are appointment-based services. The customer must provide working equipment, authorized access, internet connectivity, and an adult representative. Service fees cover the described session or configuration work and do not include physical installation, repair, construction, network-provider work, or third-party subscriptions unless expressly listed.
Returns, warranty, shipping, and delays
Software and digital-license purchases are final and nonrefundable, whether or not the activation code has been redeemed, except where a refund is required by law. Contact us for assistance with an incorrect, invalid, or undelivered activation code.
Earlier purchases retain the terms accepted at purchase. Contact Elite for your order-specific records.
The Returns & Limited Five-Year Warranty, Shipping Policy, and Software Licensing & Email Delivery policy are incorporated into these terms and are available before purchase. For approved warranty claims, Elite pays authorized standard shipping both ways during the first year after purchase; during years two through five, the customer pays inbound shipping and Elite pays return shipping. Customers must wait for authorization and an RMA before sending equipment. If a shipment will not arrive within the delivery timeframe shown or confirmed before payment, we will provide the delay notice, cancellation choice, and prompt refund required by applicable law.
Acceptable use
- Do not interfere with the site, attempt unauthorized access, misuse another account, submit false dealer information, scrape the catalog at abusive volume, or use the site for unlawful surveillance or other illegal activity.
- Do not remove product notices, misrepresent regulatory status, or imply government or manufacturer endorsement beyond documented authorization.
Intellectual property
Elite Security Direct is a trade name used by Elite Security Installation LLC. The site design, original copy, logos, and branding are owned by Elite Security Installation LLC or used with permission. Luminys and third-party product names, marks, images, documents, and specifications remain the property of their respective owners and are used for authorized identification. No ownership transfers through site use.
Disclaimers and liability
Technical specifications must be confirmed against the current manufacturer document before procurement or installation. Product performance, recording retention, analytics, cloud availability, and interoperability can depend on settings, network conditions, storage, firmware, subscriptions, and third-party services. Nothing in these terms excludes or limits a warranty, remedy, liability, or consumer right that cannot lawfully be excluded or limited. To the extent permitted by law, Elite is not responsible for indirect losses caused by customer installation, unlawful use, third-party networks or services, or events outside reasonable control.
Electronic records and paper copies
Checkout requires an affirmative agreement to the current Terms of Sale, Shipping Policy, Software Licensing & Email Delivery, and Returns & Warranty. You can review, print, or save those records before payment. To use electronic records, you need internet access, a current web browser, an email account, and software capable of displaying or saving web pages or PDF files. You may request a paper copy at no charge by contacting info@elitesecurityinstallation.com or the postal address below. You may withdraw consent to future electronic delivery by contacting us, but withdrawal does not change records or transactions already completed and may require us to provide future notices on paper.
Governing law and changes
These terms are governed by the laws of West Virginia and applicable federal law, without limiting mandatory rights that apply where a customer resides. Updated terms apply prospectively from the stated effective date unless law requires otherwise.