Digital license delivery
For purchased digital licenses, Elite emails the activation code to your order email address within 48 hours after payment. Digital fulfillment: no physical item is shipped; hardware is sold separately.
Software and digital-license purchases are final and nonrefundable, whether or not the activation code has been redeemed, except where a refund is required by law. Contact us for assistance with an incorrect, invalid, or undelivered activation code.
Software Licensing & Email Delivery explains each model’s prepaid term, one-time licensing and separate renewal purchases. Physical-product carrier estimates below do not apply to emailed codes.
Fulfillment network
Physical-product orders may be shipped by Elite Security Installation from Vienna, West Virginia, or fulfilled directly by the manufacturer or an authorized distributor from California, Indiana, Florida, or Alabama based on availability, destination, order size, and product requirements. Orders of $500 or more are generally routed for direct fulfillment. A single order may arrive in more than one shipment.
Shipping charges and estimates
Free standard U.S. shipping on cameras, recorders, and other equipment. Mounts and low-cost accessory-only orders: $19.99 per order below $250; free at $250 or more after discounts, before tax. Mounts and low-cost accessories include mounting brackets, junction boxes, adapter plates, replacement bubbles, and mounting hardware in Mounts & Accessories. IP speakers and networking or access-control equipment remain eligible for free standard shipping. Orders containing free-shipping equipment also ship their mounts and accessories free. The threshold uses the merchandise subtotal after discounts, excluding tax and shipping. The $19.99 fee is charged once per order, not per item or shipment. Digital-only orders have no shipping charge. Existing orders retain the shipping terms accepted before payment.
Expedited, freight, special-handling, redirected, or customer-requested upgraded delivery is not included unless expressly stated. Shipping terms may change prospectively; the shipping charge displayed before payment controls each order. Unless a different timeframe is shown or confirmed before payment, standard delivery is estimated within 4 to 10 business days after a completed order. Orders placed by 2:00 p.m. Eastern include 1 to 3 business days of handling followed by 3 to 7 business days of carrier transit. Handling and transit business days are Monday through Saturday. Orders placed after the cutoff begin processing on the next handling day. Estimates are not guarantees unless expressly stated as guaranteed. Custom cable and configured products may receive a different preparation or delivery estimate disclosed before payment.
Shipment timing and delays
We will have a reasonable basis for every shipment and delivery representation. If an order will not arrive within the delivery timeframe shown or confirmed before payment, we will notify the customer and provide the choice to agree to the delay or cancel for a prompt refund as required by applicable law.
Addresses, tracking, and delivery
- Customers must provide a complete, deliverable address and promptly report corrections before shipment.
- Tracking is added to the linked customer account when available.
- Carrier scans and delivery dates may change because of weather, security, address, capacity, or other carrier conditions.
- Inspect packages promptly and report visible damage, shortages, or incorrect items with packaging and photos so a carrier or fulfillment claim can be evaluated.
Refused, undeliverable, and redirected shipments
Additional carrier charges caused by an incorrect address, refusal, failed delivery, or customer-requested redirection may be the customer's responsibility to the extent permitted by law. We will contact the customer before reshipping when practical.
Returns and warranty shipments
Return and warranty shipping responsibilities are governed by the Returns & Limited Five-Year Warranty. For approved first-year warranty claims, Elite pays authorized standard shipping both ways. For approved claims in years two through five, the customer pays inbound shipping and Elite pays return shipping. Do not ship equipment to the returns address without an RMA and shipping instructions.