After installation and internet connection, we remotely configure the recorder, cameras, recording schedules, users, and core settings.
Add to a system plan →Support before,
during, and after the sale.
Clear purchasing assistance, professional remote services, regional fulfillment, and dealer-backed product support.
Shop the Elite Security Direct storefront →Customer-service hoursMonday–Sunday · 9:00 a.m.–7:00 p.m. Eastern TimeUse the customer-care chat on any page for instant equipment guidance. Questions that need a specialist are escalated to our team.
PROFESSIONAL SERVICES
Add expertise to the system.
A private 30–60 minute session covering live viewing, playback, exporting evidence, alerts, and everyday system use.
Add to a system plan →Submit project conditions and goals for a dealer-reviewed product list, storage recommendation, cable schedule, and accessory review.
Start planning →PURCHASING INFORMATION
Know what to expect.
Final order-specific terms are presented before payment or order confirmation.
Regional fulfillment
Physical-product orders may ship from California, Indiana, Florida, or Alabama. The fulfillment point and delivery estimate are confirmed with the order based on product availability and destination.
30-day unopened-item returns
Unopened, unused, uninstalled physical products in their original product packaging may be returned within 30 days after confirmed delivery with prior authorization. There is no restocking fee; the customer pays inbound shipping for a voluntary return. Eligible refunds go to the original payment method within 10 calendar days after we receive the return. Opened or used physical products with covered defects go through warranty repair or replacement, including during the first 30 days, subject to applicable legal rights.
Limited five-year warranty
Eligible physical security hardware is covered for five years from purchase. Approved claims are repaired or replaced at our discretion. Elite pays authorized shipping both ways during year one; in years two through five, the customer pays inbound shipping and Elite pays shipping back.
Software licenses & email delivery
Software and digital-license purchases are final and nonrefundable, whether or not the activation code has been redeemed, except where a refund is required by law. Contact us for assistance with an incorrect, invalid, or undelivered activation code. Earlier purchases retain the terms accepted at purchase. Contact Elite for your order-specific records. For purchased digital licenses, Elite emails the activation code to your order email address within 48 hours after payment. Digital fulfillment: no physical item is shipped; hardware is sold separately. The subscription term begins when you activate the license code, not when you purchase it or receive the email. The listed duration runs from activation. Contact Elite for help confirming an existing subscription's activation or expiry date. Renewals are separate purchases: contact Elite to purchase the appropriate renewal. This storefront purchase does not set up automatic renewal billing. Review each model’s license term and prerequisites in Software Licensing & Email Delivery.
Secure account information
Account and dealer-application information is used to serve the account, verify dealer eligibility, and support purchasing. Dealer credentials are restricted to the account owner’s approval workspace.
DIRECT CONTACT
Elite Security DirectElite Security Installation LLC d/b/a Elite Security Direct1100 10th Street, Vienna, WV 26105(740) 350-9058 · info@elitesecurityinstallation.comCustomer service: Monday–Sunday, 9:00 a.m.–7:00 p.m. Eastern TimeKnow who you are buying from.
Use the published contact information for product questions, order support, return authorization, warranty service, or a dealer application.
Have a product or project question?
Use the customer-care chat on this page, email or call us, or add products to the cart and send the project details for a confirmed response from Elite Security Direct.