Start with what changed
Note when the camera went offline and whether power, network equipment, weather, construction, or settings changed around that time.
Check from the recorder outward
- Confirm the recorder and PoE port are operating.
- Inspect status lights and the camera channel message.
- Check accessible terminations for damage or moisture.
- Avoid factory resets before saving configuration details.
Use the account record
Logged-in customers can link a warranty request to the original order without separately uploading proof of purchase.